Connect delivery fleets with MERGEPORT

A delivery fleet fulfils orders whose delivery is your restaurant's responsibility. MERGEPORT can send a delivery request to a connected partner. The POS order and the delivery have separate statuses.

Prerequisites

The delivery partner must be configured and enabled for your location. Agree on access, the pickup location and delivery conditions with the partner.
Fleet controls in the Controller are currently available only in beta mode. If the section is missing, contact MERGEPORT to arrange the appropriate access and setup.
The order needs complete recipient and delivery details. Pickup orders and deliveries already handled by the ordering platform are not intended for an additional courier booking.

Set up the delivery partner

Select the correct location and configure the available delivery fleet with your integration partner or MERGEPORT.
Check the pickup location and the delivery partner's required settings. Saving the configuration alone does not confirm a complete connection.
Test an eligible order: check booking, status updates and the tracking link, where available.
Before regular use, agree on how to handle cancellations and uncertain booking responses.

Book manually

Open an eligible order and select an available delivery fleet. For partners that provide quotes, request a quote first and check its price, expiry and timing. A quote alone does not request a courier. Confirm the price when booking.

Request a new quote if relevant order details change or the quote expires. Then check whether the delivery partner accepted the booking.

Book automatically

Automatic booking must be enabled separately. Receiving an order alone does not trigger an automatic delivery booking.

Automation starts when the POS accepts the order. It applies the selected ordering platforms or brands, delivery responsibility and configured timing and price rules. One automatic delivery fleet can be enabled per location. Future deliveries may wait until the appropriate booking time.

If a notification requires manual attention, check the existing delivery first. An exceeded price limit or missing details must not be treated as a successful booking.

Status, tracking and cancellation

Status updates and tracking depend on the delivery partner. A submitted booking does not yet mean that a courier has accepted it; an accepted booking does not mean delivery is complete. Delivery status is tracked separately from order status.

A manually booked delivery requires a separate cancellation. An automatic booking can be cancelled automatically after order cancellation if the policy saved for that booking permits it and the delivery partner supports cancellation. Always check the result. Disabling a fleet does not cancel existing deliveries.

If a booking or cancellation response is uncertain, establish the actual outcome first. Do not book a second courier as a precaution.

Setup support

Contact support@mergeport.com if the fleet is unavailable or you need help with setup, booking or cancellation.