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Why Do Accountants Require Direct Transfer of Orders?

Learn how the direct single transfer of online orders to your POS system supports accounting and compliance.

Which POS systems are compatible with MERGEPORT?

Find out which POS systems are compatible with MERGEPORT and where to access the latest integration list.

Product concept

What is MERGEPORT?

Learn how MERGEPORT acts as a central interface connecting your POS system to supported ordering platforms and automating your workflows.

Integrations

9 Articles

Activate a MERGEPORT integration

Set up the restaurant, POS system, and ordering platforms in the MERGEPORT Controller, then verify that the connection is active.

How-to

Add a Webhook notification

Configure webhook notifications in the MERGEPORT Controller and securely sign and verify them with Standard Webhooks.

How to connect your Last Mile Delivery Partner with Online Ordering Platforms and your POS system

Learn how MERGEPORT seamlessly connects online ordering platforms, POS systems, and last-mile delivery partners into one automated workflow.

Connect GloriaFood to Your POS

Connect GloriaFood to MERGEPORT using the Accepted Orders and Fetch Menu APIs, map items and test order delivery to your POS.

Integrate WinOrder

Learn how to connect your WinOrder POS system with MERGEPORT using the Online Shop Setup Wizard.

Lieferando Troubleshooting: Ensure Orders Are Received

Step-by-step troubleshooting guide if Lieferando orders are not arriving in your POS system.

POS & Platform Integration: Technical Overview

Technical overview of integrating a POS system with MERGEPORT for developers.

Integrate correctly with Wolt to ensure that orders are received

Check the Wolt connection, operator account, item mapping, and activation approval when Wolt orders are not arriving as expected.

Integrate Wolt with WinOrder

Step-by-step guide to activate the Wolt integration for your WinOrder POS system via MERGEPORT.

Orders & delivery

8 Articles

Handle additionalCosts

Learn how the additionalCosts field handles dynamic extra charges (like delivery or service fees) and how to process them.

Why is the driver tip not included in the order data?

Find out why tips for platform couriers (such as Lieferando or Wolt) are not sent to your POS system due to fiscal and legal rules.

How-to

How to Handle Pre Orders Properly

Learn about platform-specific differences in pre-order transmission and how your POS system should process them.

Why are address details missing from the order?

Learn why delivery platforms do not transmit address or customer details when they handle the delivery themselves.

Order Status Handling & Delivery Time Updates

Handle available order states and delivery-time changes correctly while accounting for differences between ordering platforms.

What to do if orders are not arriving in the POS system?

First check whether the order appears in the MERGEPORT Controller, then isolate platform, connection, or POS processing issues.

How Split Payments Are Handled in MERGEPORT

Learn how split payments from promotions or vouchers are forwarded as separate payment entries to the POS instead of discounts.

Does MERGEPORT transmit tax information?

Learn why ordering platforms do not transmit tax data and how POS systems are responsible for handling taxation and fiscalization.

Menus & items

2 Articles

Item Mapping for Online Orders

Learn how stable item IDs map ordering-platform products to the correct POS items so incoming orders can be processed reliably.

I cannot edit my Uber Eats menu anymore in the Menu Maker after the POS integration was activated

Learn why Uber Eats disables its Menu Maker after POS activation and how to request reactivation if you need to make manual updates.

Controller & devices

4 Articles

Additional Features in the MERGEPORT Controller

Learn about the advanced control settings in the MERGEPORT Controller, including optimized POS communication and temporary online shop closing.

Using the Mergeport Controller on Android & SUNMI Tablets (incl. Receipt Printing)

Learn how to manage, accept, and print orders from all platforms on a single Android or SUNMI tablet using the Mergeport Controller.

How-to

Tablet Mode in the MERGEPORT Controller

Learn how to enable and use Tablet Mode in the MERGEPORT Controller to manually accept orders and manage delivery times.

Can I continue using the Lieferando tablet with the POS integration? (Hybrid Mode)

Learn how the Lieferando Hybrid Mode works, when it is useful, and how to request activation via Lieferando Support.

Useful starting points and commonly needed workflows.

Relevant articles