How-to
How to Handle Pre Orders Properly
Learn about platform-specific differences in pre-order transmission and how your POS system should process them.
- Topic
- Orders & delivery
- Last reviewed
Pre-orders behave differently depending on the platform. It is important to understand when they are dispatched and whether estimated time of arrival (ETA) adjustments are possible. In most cases, no special handling logic is required in the POS.
Platform Behavior and Scheduling Differences
Lieferando
- With Scoober (JET courier fleet): Pre-orders are dispatched shortly before the expected delivery time. They behave like normal orders once dispatched.
- With own delivery: Pre-orders are dispatched immediately upon creation.
Wolt
- Pre-orders are dispatched immediately upon creation.
- They are forwarded with a
preOrderflag and the scheduled delivery date. - Important: ETA cannot be updated during the scheduled window. The default preparation time for pre-orders can be configured in the Wolt merchant backend.
Uber Eats
- Pre-orders are dispatched immediately upon creation.
- They are forwarded with a
preOrderflag and the scheduled delivery date. - Important: ETA cannot be updated during the schedule.
Best Practice for POS Developers
Your POS should:
- Recognize the
preOrderflag in the payload. - Store and display the scheduled delivery time to the restaurant staff.
- Treat pre-orders operationally like normal orders once they are in the preparation queue.
- Not rely on being able to modify the delivery ETA later via API.
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