Set up Wolt Drive and book deliveries

Wolt Drive arranges couriers for existing delivery orders. The Wolt marketplace connection transfers orders from the Wolt marketplace to your POS. These connections are set up separately.

Delivery-fleet controls in the Controller currently require Beta access. If they are not visible for your location, coordinate setup and availability with your integration partner or MERGEPORT Support.

Requirements

• Wolt Drive must be configured for your merchant and intended pickup venue. Agree access and contract terms with Wolt.
• Delivery-status updates require a connection with Wolt. Your integration partner can help with this technical setup.
• Match your ordering platforms’ delivery area, maximum distance and delivery hours to Wolt Drive and your restaurant’s opening hours.
• Use orders for which your restaurant arranges delivery. Pickup orders and deliveries explicitly managed by the ordering platform are excluded.
• The recipient's name, phone number, street and house number, postal code, city, and main items with valid quantities must be available.

Setup and first booking

1. Open Configuration → Delivery fleets for your location and set up Wolt Drive with the credentials for the correct Wolt merchant, pickup venue and environment. Wolt determines the actual pickup location from the venue configured there.
2. Check with your integration partner that delivery-status updates have been configured with Wolt. A successful quote alone does not confirm that booking and status updates work.
3. Open an eligible order and its Delivery section. Select the fleet and specify when the order will be ready for pickup. For an immediate delivery, readiness must be within the next hour.
4. Click Request quote. Check the price, validity and estimated pickup time. A quote does not book a courier.
5. Click Book for … — payment required to confirm the displayed price and book the delivery. Changes to order details, readiness or the connection require a new quote.
6. Follow the first delivery through to completion. A tracking link and time estimates are shown when Wolt supplies them. Pickup and delivery times are estimates and may change after booking.

Preorders with a scheduled delivery more than one hour and up to seven days ahead are supported. The order must be ready no later than the delivery time, and Wolt's offered pickup time must fit the pickup readiness.

Enable automatic booking

Automatic booking requires separate activation. Under Delivery automation, enable Book automatically after POS acceptance. Select the ordering platforms and set pickup readiness and the Maximum delivery price. One fleet per location can book automatically.

The process starts when the POS accepts an eligible order. Deliveries scheduled for later are booked closer to their readiness time. If the quote exceeds the price limit or required data is missing, manual attention is needed. Automatic booking does not replace checking delivery progress.

Cancel a delivery

For a manually booked delivery, select Cancel delivery, enter a Reason, and click Confirm cancellation. Cancelling the order in the POS is not sufficient.

If automatic cancellation is enabled for an automatically booked delivery, MERGEPORT sends a cancellation request to Wolt when the order is cancelled. Check that Wolt confirms it. Wolt decides whether cancellation is still possible. Once pickup has started, contact Wolt.

Optional cash collection, SMS and handover PIN

• Cash: Wolt must support cash collection for your venue and contract. Once separately enabled, the outstanding cash amount plus the configured share of the delivery fee can be collected. Already-paid amounts are not collected again. Outstanding card payments are not supported.
• SMS: Wolt can notify the recipient when delivery is requested and when the order is picked up. The first message does not mean the kitchen has finished preparing the order.
• Handover PIN: An optional PIN requires SMS to be enabled, support from Wolt and a personal handover.

Get help

Order status and delivery status are tracked separately. If a quote fails, check recipient details, pickup readiness and payment method. For an unclear delivery status or an unconfirmed cancellation, contact Wolt or support@mergeport.com.