Multiple brands at one location: multi-brand and ghost kitchens

Do you operate several brands from the same kitchen? For supported platforms, you can activate the same delivery platform more than once at a MERGEPORT location. For example, two Wolt storefronts for different brands can connect to the POS at that location.

Which platforms support multiple activations?

Multiple activations at the same location are implemented for Wolt and Uber Eats. Each activation connects its respective storefront to MERGEPORT. The same restaurant or store ID on a platform must not be assigned to two activations at the same location.

For other platforms, agree the appropriate setup with your integration partner. Several restaurant references within one connection do not automatically mean several separately configurable activations.

Set up additional brands

1. Open the existing location and its Configuration in the MERGEPORT Controller.
2. Under Linked platforms, use “+” to add Wolt or Uber Eats again, provided the platform is offered there.
3. Follow the displayed activation steps and connect the additional brand's storefront. During login and store selection, check exactly which brand you are connecting.
4. Check item mapping for this connection. Different brands may have different menus and item IDs.
5. Agree any desired menu synchronization separately for each connection. Check the synchronization target and published menu before going live.
6. Place a test order for each brand and verify that the correct order and items reach both the Controller and the POS.

A successful login does not verify the full order path. If the store assignment is unclear, have the connection checked first.

Are there additional MERGEPORT fees?

Additional brands at the same location do not incur additional MERGEPORT fees: MERGEPORT pricing is per location. Ordering-platform fees, POS fees and your integration partner's terms follow the respective agreements.

The platform cannot be added again

Check that you have opened the correct location and that the platform offers another activation. If Wolt or Uber Eats cannot be selected again, or a store assignment is rejected, contact your integration partner or support@mergeport.com. Specify the platform and the intended brand assignment.