Does MERGEPORT transmit tax information?

Yes. MERGEPORT can forward a tax rate supplied by an ordering platform to the POS in the optional taxRate field. This information is not reliably available for every platform, order or line item.

Tax handling and fiscalization remain responsibilities of the POS system. A supplied rate does not replace maintained POS items or verification of the tax rules applicable to the sale.

What does taxRate mean?

taxRate is a percentage, such as 7, 19 or 8.1, for the gross amount of a line. It is not a tax amount. The field can occur on order items and additional costs when the integration supplies the corresponding data.

MERGEPORT does not determine an appropriate rate from a missing value. An absent field therefore does not mean 0%. A supplied value is not confirmation that the rate is legally correct.

Which platform data is forwarded?

• Wolt: Tax rates for items, options and fees when valid values are supplied.
• Uber Eats: Unambiguous rates for items and modifiers; grouped fees receive a rate only when the relevant entries agree. Ambiguous values are omitted.
• Foodora: Main-item rates from vatPercentage; no corresponding modifier or fee rate mapping.
• Lieferando through JET Connect: The current order import does not map incoming tax rates to taxRate.

Item mapping and POS tax handling

Map incoming products to the corresponding POS items using stable item IDs. posItemId can contain the POS item number or PLU; availability depends on platform data, menu setup and mapping.

Agree on an appropriate workflow for unknown items with your POS provider:

• Map or create items manually and check their tax settings.
• Use fallback items or automatic item creation only with a POS configuration agreed for that purpose.
• Regularly review newly created items and unresolved mappings.

A generic default or highest tax rate is not a MERGEPORT-verified solution for unknown items.

How does menu synchronization help?

MERGEPORT supports menu synchronization for Lieferando through JET Connect, Wolt, Uber Eats and Foodora. Required enablement, configuration and supported features differ by integration.

Lieferando through JET Connect can also receive orders without menu synchronization when JET enables the corresponding mode. The earlier Lieferando integration and JET Connect have different capabilities.

Menu synchronization can help keep items and IDs consistent. It does not guarantee complete or correct tax information in incoming orders. Review customer-facing menu data before the first upload; a menu upload can overwrite existing content.

Support

For incorrect item matching or missing information, contact your POS provider or support@mergeport.com.