Using the Mergeport Controller on Android & SUNMI Tablets (incl. Receipt Printing)

The Mergeport Controller allows restaurants to manage, accept, and print orders from all connected ordering platforms using a single tablet device.

Core Features

Order Management (Live Mode)

• Receive orders in real time.
• Accept or reject incoming orders.
• Adjust estimated delivery times.
• Full tracking across the entire order lifecycle.

Receipt Printing

• Automatic printing immediately when orders are accepted.
• Manual printing of individual orders from the order list.
• Support for integrated SUNMI printers as well as external printers (Bluetooth or cable connections).
• Easy printer setup with a discovery function, status displays, reconnect options, and test printing.

Sound Notifications

• Audio alerts for new incoming orders to ensure rapid response times in busy kitchen environments.

Platform Integrations

Connect all major ordering platforms, including:

• Wolt
• Uber Eats
• Lieferando
• Foodora

All incoming orders are displayed centrally in the Controller and can be processed directly. After acceptance, orders can be forwarded automatically to:

• Connected POS systems
• Delivery fleets

Requirements & Installation

Supported Devices

• SUNMI V2s Plus (recommended, features an integrated receipt printer)
• Android tablets (Android 8+ recommended) connected to external printers, such as the MHT P80A Bluetooth printer
• Standard Bluetooth ESC/POS printers and USB/cable printers (compatibility is device-dependent)

Download & Installation

SUNMI Devices

1. Open the SUNMI App Store on your device.
2. Search for “Mergeport Controller”.
3. Install the app.

Standard Android Devices

1. The APK is currently not available in the Google Play Store.
2. Request the APK by contacting support@mergeport.com.
3. Install the application via sideloading on your Android device.

Setup Steps

1. Install the App

Install the Mergeport Controller app on your Android or SUNMI tablet.

2. Log In or Register

Log in with an existing Mergeport account, or register a new account if you do not have one.

Setup for Onboarding Partners

If you are onboarding restaurants as a sales partner:

1. Create a new user in the user management panel.
2. Set the role to “Restaurant”.
3. Set permissions to “Read Only”.
4. Assign the user to the corresponding Mergeport restaurant to grant access.

Enable Tablet Mode

Enable Tablet Mode if you want to manually accept orders in the Controller and select delivery or preparation times before forwarding them to the POS. This setting changes the order workflow. Agree on that workflow with the responsible staff before using it. See the related Tablet Mode article for details.

3. Configure the Restaurant

Create a new restaurant profile in Mergeport or link your device to an existing restaurant.

4. Connect Platforms

Activate and connect your online ordering channels (e.g., Wolt, Uber Eats, Lieferando, Foodora) in the Controller settings.

Important Notes

• The Android app is optimized for continuous always-on operation in a restaurant environment.
• Printing features are available exclusively on the Android/SUNMI app (not via the web browser interface).
• For the best operational performance, we recommend using a dedicated device with an integrated printer (e.g., SUNMI).